My store in Fitzroy Market

SHIPPING:

- All items will be shipped from Melbourne Australia.
- Your order will be shipped on the next 1-3 business day after payment received.
- Our standard shipping will provide you with a tracking number.

The following estimation is given by 3rd party delivery services, and you can take it as the reference

- Due to the COVID-19 pandemic, international delivery is slower than usual. Please refer to this page for estimated international delivery time for your country
- Australia: 2-5 business days
- New Zealand: 4-6 business days
- North America, Western Europe, Asia and the Pacific: 6-13 business days
- Other Countries: 10-15 business days

CLEAN & CARE:

- To keep clean we recommend using only a specialised silver polishing cloth.
- Never wear silver or gold jewellery when swimming or bathing.
- Avoid long exposure to sun or heat.
- Safely store earrings in the earring/accessory container in a cool dry place.
- Avoid contact with perfumes, body oils, and other chemicals, including household cleaners.

Returns & exchanges

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

Request a cancellation: before item has dispatched

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me via email (koinlotus@gmail.com) if you have any problems with your order.